Address
304 North Cardinal
St. Dorchester Center, MA 02124

Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM

User guide

Order Flow：How Can I Order A Hanko On the Website?

Step1：Find A Product

Please see from "Product" on the menu page。Then,locate the product you desire and open the link.

Step2：Put The Product Into The Cart

Please add your favorite product to the cart by pressing the “buy now” button.

Step3: Preview Your Hanko

Enter your name in the automatic designer, press "preview" to generate the pattern you desire. 
If you are satisfied, please click the "confirm" button.

Step4: Confirm If You Require Storage Service

If you wish for your hanko to be directly shipped to your address, please remain the selection as "no". 
If you prefer to receive your hanko after arriving in Japan but you have not confirmed your residential address yet, 
you can use the storage service. We will keep your hanko in safekeeping until you instruct us to begin shipping.

Step5: Leave Your Necessary Contact Information.

Enter your address and contact information.
The delivery time depends on your address and the efficiency of the courier company. 
If you wish to specify a courier company or if you have other requests, please leave us a note. 
If you choose to use the storage service, you do not need to fill in your delivery address immediately.

Step6: Review Your Order Information and Place The Order.

In the preview box on the right side of the webpage, you can review the names, prices, 
and pattern of the products you have ordered. After confirming that the information is correct, please place your order.

Step7: Make The Payment Online.

And the order is completed.

Additional Explanation for Storage Service

For those guests who have chosen the storage service:
When you have determined your address, please follow the steps below to inform us.

Step1：Navigate to the "My Order" page.

Find the "Account" button in the upper right corner of the homepage, and then click "My Order".

Step2：Find the Order 

Locate the order for which you need to enter the address and click “view”.

Step3：Enter Your Address 

Fill in your address and click "Confirm"

Step 4: Click on "Deliver" to Initiate Delivery

SHIPPing AND DELIVERY

Dear Customer,

Thank you for choosing our hanko customization service. To ensure the safe and prompt delivery of your product, we offer the following shipping services:

For customers who wish to receive their hanko directly, we provide the following shipping plan:

  1. Service Mode: We will dispatch your hanko directly to the overseas address you provide via international express services.
  2. Packaging: We use professional shockproof packaging materials to ensure the safety of the hanko during transit.
  3. Tracking: Once shipped, you will receive a confirmation email with a tracking number, allowing you to monitor the status of your package at any time.
  4. Timeliness: Typically, international express services take about 30 working days for delivery, depending on your address and the efficiency of the courier company. Some courier companies, such as DHL, could offer more rapid services, allowing you to receive your hanko in a shorter time frame. If you would like to specify the courier company, please leave a message for us.
  5. Customs and Duties: Please be aware that, according to the import policies of your country, you may be required to pay customs duties and taxes. The specific situation may vary depending on your location.
  6. Customer Support: Should you encounter any issues during the shipping process, our customer service team is always ready to assist you.

We are committed to providing you with the highest quality products and services. We look forward to your satisfactory feedback.

For customers who wish to use our storage service, we offer the following shipping plan:

  1. Service Mode: After you arrive in Japan and provide your residential address, we will use Japan’s safer domestic delivery service—郵便Yuubin to safely deliver your hanko.
  2. Storage: Until you provide your address in Japan, we will securely store your hanko.
  3. Packaging: As with international express services, we use professional shockproof packaging materials to ensure the safety of the hanko.
  4. Timeliness: Domestic delivery services in Japan typically deliver within 1-3 working days.
  5. Tracking: After dispatch, you will receive a tracking number to keep you informed of the package’s status in real time.
  6. Customer Support: Our customer service team is always ready to answer any questions you may have.

We look forward to providing you with a convenient and efficient service experience. Thank you for your trust and support.

Additionally, if you wish to specify the courier, or if you want to designate the delivery date, please indicate this in the remarks when placing your order. We will handle your requests appropriately.